Return Policy

Last updated:

Overview

At Shimchep, we stand behind the quality of our energy-efficient garden lighting products and services. This Return Policy explains your rights and our procedures for returns, exchanges, and warranty claims for UK customers.

Return Eligibility

You may be eligible to return garden lighting products under the following conditions:

Product Returns

Garden lighting products may be returned within 30 days of delivery if they are:

  • Unused and in original packaging
  • Free from damage not related to manufacturing defects
  • Accompanied by original receipt or proof of purchase
  • Complete with all accessories and documentation

Non-Returnable Items

Certain garden lighting items cannot be returned for hygiene or safety reasons:

  • Custom-designed lighting installations
  • Products that have been installed or permanently mounted
  • Items damaged by improper installation or use
  • Products modified from their original condition
  • Clearance or final sale items (where specifically noted)

Return Process

Step 1: Contact Us

Before returning any garden lighting products, please contact us:

  • Email: info@shimchep.world with your order details
  • Phone: +44 1342 325782 during business hours
  • Provide your order number and reason for return

Step 2: Return Authorization

We will provide you with:

  • Return authorization number (required for processing)
  • Return shipping instructions
  • Appropriate packaging guidelines for lighting products
  • Timeline for return processing

Step 3: Packaging and Shipping

Package your garden lighting products securely:

  • Use original packaging when possible
  • Include all accessories and documentation
  • Mark the return authorization number clearly on the package
  • Ship to the address provided in your authorization

Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

  • The product was defective upon arrival
  • We sent the wrong lighting product
  • The product was damaged during delivery

Our Responsibility

We will cover return shipping costs when:

  • Products arrive damaged or defective
  • Incorrect lighting items were shipped
  • Installation errors occur due to our faulty instructions

Refund Processing

Inspection

Upon receiving your returned garden lighting products, we will:

  • Inspect items for condition and completeness
  • Verify eligibility according to this policy
  • Process your refund or exchange request
  • Notify you of the outcome within 5 business days

Refund Methods

Approved refunds will be processed:

  • To the original payment method
  • Within 10 business days of approval
  • Minus return shipping costs where applicable
  • In the original currency of purchase

Exchanges

We offer exchanges for garden lighting products when:

  • You need a different product size or specification
  • An equivalent product is available in stock
  • The exchange is requested within 30 days
  • Original return conditions are met

Price differences for exchanges will be charged or refunded as appropriate.

Warranty Coverage

Manufacturer Warranties

Garden lighting products come with manufacturer warranties covering:

  • Manufacturing defects in materials and workmanship
  • Performance issues under normal UK weather conditions
  • LED lifespan according to manufacturer specifications

Installation Warranty

Professional installation services include:

  • 12-month warranty on workmanship
  • Support for installation-related issues
  • Compliance with UK electrical safety standards

Defective Products

If your garden lighting products arrive defective or develop issues:

  • Contact us immediately with photos and description
  • We will arrange collection or provide return instructions
  • Replacement or full refund will be provided promptly
  • No charges will apply for defective product returns

Special Circumstances

Weather Damage

Products damaged during delivery due to severe weather conditions will be replaced at no charge with proof of weather-related damage.

Installation Issues

If professional installation reveals compatibility issues with your garden setup, we will work with you to find suitable alternative lighting solutions.

Contact Information

For all return and warranty enquiries:

  • Email: info@shimchep.world
  • Phone: +44 1342 325782
  • Address: Felbridge, East Grinstead, UK
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM

Policy Updates

This Return Policy may be updated periodically. Changes will be posted on shimchep.world with the revision date. Your rights under UK consumer protection law remain unaffected.

Consumer Rights

This policy does not affect your statutory rights under UK consumer protection legislation. You may have additional rights under the Consumer Rights Act 2015 and other applicable UK laws.

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